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Frequently Asked Questions

What type of properties do you deal with?

All types really - normally, houses with three bedrooms and two receptions or flats with minimum two bedrooms. It can have a garden/parking or not; it doesn't even have to be in great condition! If you're unsure, just contact us and discuss. 


How soon can you take a property on?

Once we have visited you property, within 24 hours we will make you a fair offer based on market conditions in your area. The price we agree to that day will be the price we pay for the duration of the contract, regardless of what happens to the market. If the property is vacant we could be signing contracts and paying the first month’s rent the next day.


Does the property need to be furnished?

Not necessarily. We take on fully furnished, part furnished and completely unfurnished properties. If you have previously rented to students, the furniture may not be the type we normally use and would ask you to remove it. To give you an idea of the furniture we use, take a look at our photos. Our customers are professionals and expect a higher standard of living than most students. This would be reflected in the offer we make you.


I have more than one property in my portfolio, can you take them all on?

Yes that’s not a problem. We can take on 1 or 20 houses from you, provided they meet our criteria.


I have friends and family that are also landlords, could you help them too?

Yes we could. When you recommend a friend we pay you a referral bonus of £200 per property that we take on. That could equal a lot of money, depending on the number of friends you have!


How much wear and tear can I expect to see as it will be a shared household?

Lots of landlords are put off by the idea of sharers in their property as they believe the houses will suffer more wear and tear. This just isn’t true when letting to Your Trusted Tenant. At the end of the 2 year contract the property is normally in a better condition than if rented by a typical letting agent. This is because we are scrupulous about who we let into the property, we have a fortnightly cleaner and also carry out minor maintenance repairs at our cost throughout the duration of our contract.


Who will pay for ongoing repairs?

As the landlord you will still be responsible for all the usual repairs and safety checks, the difference is we will manage it for you. For minor repairs, we will pay for anything under £50 so it's hassle free for yourselves. We always get quotes for larger maintenance work before proceeding.


Will I have to deal with the tenants?

No, we are essentially now your tenants. We deal with all of our customers, all phones calls, emails, viewings, meetings etc. We do all the legwork for you, so you can relax.


What happens if one of your customers damages something in the house?

We will cover the cost to get it fixed immediately, then we will charge our customers. You would only be responsible for normal landlord maintenance, i.e. gas safety check, PAT test on YOUR electrical appliances, keeping the hot water system, radiators and water systems working etc. Our contract will state our full responsibilities along with yours.


What input will I have with the property once I sign a contract with you?

Once we take over tenancy at the property, if you didn’t want to you wouldn’t have to set foot in the house again until the end of our contract. Of course if you wanted to do quarterly inspections that’s fine too. We will pay you the agreed rent each month via standing order, and we will give you updates on inspections and any maintenance required, including gas safety checks. We take all the hassle out of being a landlord, no tenant issues, no voids, no missing rents- just guaranteed rent and peace of mind.


What happens if I want to end my contract with you or vice versa?

We ask our landlords to give us a minimum of 6 months notice if they do not intend on renewing the 2 or 5 year contract at the end of the term, and we will do the same. We ask for this to allow our customers to find a new home without the stress of having to do it in a short time frame.

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